Configuration management (CM) is the detailed recording and updating of information that describes an enterprise’s computer systems and networks, including all hardware and software components. Such information typically includes the versions and updates that have been applied to installed software packages and the locations and network addresses of hardware devices. Special configuration management software is available. When a system needs a hardware or software upgrade, a computer technician can access the configuration management program and database to see what is currently installed. The technician can then make a more informed decision about the upgrade needed.
In a computer system environment, change management refers to a systematic approach to keeping track of the details of the system (for example, what operating system release is running on each computer and which fixes have been applied).
The primary advantage of a configuration and change management application is that the entire collection of systems can be reviewed to make sure any changes made to one system do not adversely affect any of the other systems.
Le-Arnold’s CM consultants have over 60 years of combined experience in configuration and change management. Their expertise covers the entire spectrum of CM from inception to implementation and administration. Selected clients include:
Managing an agency’s Configuration Management Database (CMDB) including refining existing/creating new processes and procedures for IT asset data management, defining and implementing an automated CMDB; creating new data management processes and procedures; developing and implementing a manual to automate transition strategy; and training users;
Representing our clients at various senior and agency-level Change Advisory Board and Change Control Board meetings;
Supporting the acquisition activities for the CM Toolset Suite by leading the Market Research phase of the process and supporting the completion of Purchase Request (PR) packages;
Drafting the documentation required for an agency’s transition from one CM system to another as may happen when an agency transitions from one large managed services contractor to another. These activities also includes documentation research, review, and cataloging of each document; review of each CM Work Package and identify documents associated with each Work Package Requirement derived from the Statement of Work (SOW) and Work Breakdown Structure (WBS).